| 5. |
How
will the “letter of intent” requirement
be handled in the on-line system? |
| |
The "letter
of intent" is being replaced with
a process of course "sponsorship"
by a local STC participating department.
Providers (other than STC participating
agencies) will load the new RFC and pick
(from a pull down menu) the local corrections
agency they wish to review the course.
When the provider submits the course for
certification, the system will automatically
forward it to the local agency for a "sponsorship
review." Only after "sponsorship"
does the system automatically forward
the course to STC for certification. The
training provider will receive a notification
by e-mail when the local agency executes
the "sponsorship" decision. |
| Back
to Top |
| 6. |
Can more
than one pin # be issued to a single provider
or a single agency? |
| |
No..Even
though only one pin number will be issued,
each course may specify a different contact
person with his or her own e-mail address.
Electronic notifications from STC concerning
that course will be e-mailed to the person
specified. |
| Back
to Top |
| 7. |
Can
more than one person from a single agency
or a single provider be logged in at the
same time? |
| |
Yes. However,
providers and agencies will need to manage
this process. As with any shared computer
file, if two people are writing to the
same course simultaneously, it is possible
that the last to "submit" could
inadvertently overwrite any modifications
to the course entered by the other person.
Care should be taken with workload assignments
to avoid this problem. |
| Back
to Top |
| 8. |
What
if I forget my pin #? |
| |
Contact
your assigned Field Representative. |
| Back
to Top |
| 9. |
If
I need to cancel my pin # and have a new
one issued, how can I do so? |
| |
While you
cannot choose your pin number (they are
randomly generated), you may request that
your old pin number be cancelled and a
new one issued if the need arises. You
can do this by contacting your assigned
Field Representative. |
| Back
to Top |
| 10. |
If
I need help with the new system, whom
can I call? |
| |
If you need
assistance, begin by contacting your assigned
Field Representative or by contacting
the "on-duty" Field Representative
for STC. The Field Representative will
either assist you directly, or have a
member of our Information Technology Unit
contact you. |
| Back
to Top |
| 11. |
What
are the benefits to me? |
| |
The new system
offers too many improvements to list.
Here are a few:
- STC will be
able to act on your requests much
more quickly. Since requests and approvals
will be handled on the Internet, time
required for traditional mail will
be eliminated.
- New RFC's
will be much easier to load because
much of data about you (name, address,
phone, etc.) "auto-populates"
when you log in. An instructor on
file for any of your courses can be
quickly added to a new course.
- For changes
in existing courses, you will no longer
need to file out a "Notice of
Change" form to identify the
course. Simply log in, make your changes,
and hit the "submit" button.
- All the data
on any course you currently have certified
with STC will be available to at the
click of the mouse.
- The new database
offers many search enhancements with
regard to the course catalog and calendar.
|
| Back
to Top |
| 12. |
How
do I print a course record? |
| |
Display
the course record. Select File, Print,
OK. |
| Back
to Top |
| 13. |
What
is the best resolution setting to view
the on-line RFC system? |
| |
600 X 800 is the preferred
resolution setting. |
| Back
to Top |
| 14. |
After
I submit my certification or change request,
why does the record on my navigation screen
not reflect my changes? |
| |
The hyperlinks under
the COURSE TITLE column will take you
to the last APPROVED version of the course.
The hyperlinks under COURSE STATUS will
take you to the version of the certification
that has been submitted to the BOC/SPONSOR
for review. |
| Back
to Top |
| 15. |
Why
do I not have hyperlinks at the bottom
of my screen to other portions of the
certification? |
| |
The hyperlinks
will not appear on NEW certification requests.
The hyperlinks will not appear on any
other course until you have submitted
a complete RECERTIFICATION request for
that course to the Corrections Standards
Authority (CSA). |
| Back
to Top |
| 16. |
How
many e-mail addresses can be entered? |
| |
You can
enter as many e-mail addresses just as
long as you do not exceed 100 characters
in that field. Each e-mail address must
be separated by a comma or a semi-colon. |
| Back
to Top |
| 17. |
If
I do not wish or plan to recertify a course,
how do I get the course off my navigation
screen? |
| |
If a course
is not recertified within 90 days of its
expiration date, it will automatically
disappear from your navigation screen
on the 91st day. |
| Back
to Top |
| 18. |
Why
does my navigation screen indicate that
a course has been partially recertified
or modified? |
| |
If
you wanted to just "view" information
on a course, you must click the course
title which will display the course record.
If you clicked "recertify" or
"modify" from the ACTION column,
the system thinks that you will be processing
a recertification or modification request.
If you do not intend to submit a recertification
or modification request you must "cancel
all changes". To cancel all changes:
- Click on the available
hyperlink under the ACTION column
- Click "CANCEL
COURSE CHANGE AND RESET COURSE STATUS"
|
| Back
to Top |
| 19. |
Why
don't my alternate instructors show up
on the course outline; however, they appear
on the course travel page? |
| |
Just the
instructors you have selected as "primary"
will appear on the course outline screen.
However, you have to option of selecting
from the "alternate" instructors
for purposes of developing staff travel
costs for the course. This is because
travel costs may be higher for an alternate
than for a primary instructor (based upon
their proximity to the training delivery
site). In this scenario, you are advised
to compute your most expensive scenario
and use travel costs predicated upon the
alternate instructor. |
| Back
to Top |
| 20. |
Why
doesn't the information I typed in for
a course instructor appear in the course
record? |
| |
When you are processing
a certification, recertification or modification
request, you MUST select CONTINUE before
you close the application or return to
the main menu to save the information
on the screen. The CONTINUE button acts
as a SAVE function in the on-line RFC
system. DO NOT use your browser BACK and
FORWARD options to navigate through the
application because your information will
not be saved until you select CONTINUE. |
| Back
to Top |
| 21. |
I
am using Netscape Navigator and I was
not able to access the new RFC application.
What can I do? |
| |
You will
need to set your Netscape browser to accept
"cookies". Once this is done,
you should be able to access the application. |
| Back
to Top |
